Crystal Qube™ revolutionizes customer experience management, providing a comprehensive solution that turns customer data into actionable insights. With a wealth of information at your fingertips, you can gain a profound understanding of your customers, enabling you to make informed business decisions that foster loyalty and growth. 

What can we do for you? 

Crystal Qube™ empowers businesses to visualize the big picture of their customers' journey. Through advanced customer analytics and data mining, the system creates predictive models based on past and present behavior. Uncover valuable insights on customer churn, enabling successful retention strategies and elevating customer loyalty. 

• Intelligent Campaign Design 

Leveraging customer segmentation, churn scores, usage patterns, and recharge history, Crystal Qube™ facilitates the design of targeted campaigns. Whether it's retention initiatives, revenue enhancement efforts, or cross-sell/up-sell opportunities, the system measures campaign effectiveness by capturing responses from the targeted base. 

• Maximizing Profitability 

Crystal Qube™ delivers ROI analysis for individual products or services, empowering strategic decisions for the future. Identify high-performing products and services and focus on areas that yield the greatest returns. Additionally, conduct profitability analysis on your own offerings and even gain insights into your competitors' products. 

• Mitigating Credit Risks 

Benefit from customer analytics insights to assess credit payment risks. Crystal Qube™ evaluates historical behavior and credit dues to measure non-payment risks, facilitating targeted dunning actions. This risk scoring system optimizes up-sell campaigns, ensuring investment resources are wisely allocated. 

• Holistic Customer Segmentation 

Unveil a multi-dimensional view of your customer base with Crystal Qube™'s sophisticated segmentation capabilities. Group and cluster customers based on various parameters, gaining deep insights into their preferences, behaviors, and needs. 

• Unlock Cross-Sell and Up-Sell Opportunities 

By analyzing customer balance continuity and profile usage patterns, Crystal Qube™ develops analytical models that identify cross-sell and up-sell possibilities. Maximize revenue by offering targeted product bundling opportunities to the right customers. 

• Tariff Impact Simulation 

Make informed pricing decisions with Crystal Qube™'s tariff simulation feature. Analyze the revenue impact of price plan changes across the customer base or for individual customers. Compare competitor tariffs to understand your customers' spending patterns in the market.